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NatureLab.TOKYO logo

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PRODUCT QUESTIONS

HOW DO I OPEN MY SHAMPOO BOTTLE?

Lightly press down on the cap and twist to the right. The shampoo bottle should pop up and you should be able to dispense your shampoo. Watch video here:. If your shampoo bottle doesn't pop open, contact [email protected] for a replacement.

ARE YOUR PRODUCTS ORGANIC?

While our products are not certified organic, we focus on using high-quality ingredients that are both effective and safe for your hair and scalp. We prioritize clean, cruelty-free formulations and work to ensure that our products are free from harsh

DO YOUR PRODUCTS CONTAIN PARABENS OR SODIUM LAURYL SULFATE?

No

ARE YOUR PRODUCTS GLUTEN FREE?

Our products are produced to be gluten-free. However, due to the nature of manufacturing, trace amounts of gluten may be present in formulations that share equipment with gluten-based products.

ARE YOUR PRODUCTS VEGAN?

The formulas which are currently vegan are:. CLARIFYING SCALP SCRUB. VOLUME SHAMPOO. VOLUME CONDITIONER. SMOOTH SHAMPOO. SMOOTH CONDITIONER. REPAIR TREATMENT MASQUE (US). REPAIR LEAVE IN TREATMENT

ARE YOUR PRODUCTS FREE OF SULFATES AND WHY?

Yes. NatureLab Perfect Haircare is free of sulfates (Sodium Lauryl Sulfate, Ammonium Lauryl Sulfate). Sulfates are known to be harsh and drying to the hair and skin.

ARE YOUR PRODUCTS FREE OF PARABENS AND WHY?

Yes. Parabens are known to disrupt hormone levels and have been linked to breast cancer and birth defects.

ARE YOUR PRODUCTS FREE OF PHTHALATES AND WHY?

Yes. Phthalates are known to pose an environmental hazard capable of affecting human development and fertility. They are also linked to certain types of cancer.

ARE YOUR PRODUCTS COLOR SAFE?

Yes. All of our products are not only safe for color-treated hair but are actually fortified with color protecting ingredients.

ARE YOUR PRODUCTS FREE OF SILICONES AND WHY?

Some of our styler products and conditioners utilize lightweight silicones to tame frizz. The formulas which are currently silicone free are:. REPAIR TREATMENT MASQUE (US). REPAIR LEAVE IN TREATMENT. PERFECT TEXTURE CURL SHAMPOO. PERFECT TEXTURE CURL

WHAT IS THE SHELF LIFE OF YOUR PRODUCTS?

A minimum of two years when stored at room temperature and tightly sealed in between applications.

ARE YOUR PRODUCTS GMO-FREE?

We work with our suppliers to ensure all products are made free of GMOs.

ARE YOUR PRODUCTS TESTED ON ANIMALS?

No. Our products are certified cruelty free by PETA.

IS THIS SAFE FOR COLOR TREATED HAIR?

Yes, all products are formulated to be safe for color treated hair.

IS THIS SAFE TO USE DURING PREGNANCY?

For specific concerns we recommend that you speak with your primary care physician.

IS THIS SAFE TO USE FOR BABIES AND CHILDREN?

For specific concerns we recommend that you speak with your primary care physician.

IS THIS PRODUCT TOO HARSH FOR SENSITIVE SKIN/SCALP?

No, we use very gentle surfactants that are safe for the most sensitive scalps.

I HAVE FINE HAIR, WILL THIS PRODUCT WEIGH IT DOWN?

No

WHAT PRODUCT DO YOU RECOMMEND FOR THICK, CURLY HAIR?

We recommend our Repair Collection to add moisture and liveliness for curls and to tame any frizz or flyaways.

WAS THE SHINE COLLECTION DISCONTINUED?

Our Shine Collection has been discontinued. However, we’d love to help you find a new solution! We recommend checking out our other collections, such as Smooth or Repair, which offer similar benefits to boost shine and promote healthy, radiant hair.

I HAVE ALLERGIES, CAN I USE THIS PRODUCT?

For specific concerns we recommend that you speak with your primary care physician.

IS THIS PRODUCT PH BALANCED?

Yes, all product have a pH between 5 - 7.

MY BOTTLE LOOKS LIKE IT’S MISSING SOME PRODUCT, BUT THERE’S NO SPILLAGE IN THE SHIPPING BOX!

Some of our product formulas, like those of the Volume Blowout Jelly and Smooth Blowout Lotion, require some air to be left in the bottle. The product should be at about the level where the bottle reads “color + heat protectant.” Don’t worry, we neve

WAS THE TEXTURE COLLECTION DISCONTINUED?

Our Texture Collection has been discontinued at this time. We recommend checking out our Repair Collection, which offer similar benefits to add moisture and liveliness for curls and to tame any frizz or flyaways. If you need personalized recommendati

CAN I MIX THE PRODUCTS FROM DIFFERENT COLLECTIONS?

Yes, you can mix and match collections. Our products are designed to work well together, even when they target different hair concerns.We recommend paying attention to how your hair feels after use, as individual results may vary depending on your ha

DISCONTINUED ITEMS

Why was my product discontinued?. As we make way for the next evolution of NatureLab.TOKYO, select items have been discontinued. In their place, we’ve curated alternatives that deliver the performance and experience you expect, if not more. Discover