My Account

My Rewards

SHOP

NEW ARRIVALS

BEST SELLERS

GET REWARDS

READ OUR BLOG

NatureLab.TOKYO

Need help with your NatureLab.TOKYO order? Find answers to your FAQs here! Do you have questions about our products, shipping, returns, subscriptions, and more? We're here to support your hair care journey. The J-Beauty way.

Help Center | FAQs, Orders, Shipping + More | NatureLab.TOKYO J-Beauty Hair Care

HOW DO I OPEN MY SHAMPOO BOTTLE?

ARE YOUR PRODUCTS ORGANIC?

DO YOUR PRODUCTS CONTAIN PARABENS OR SODIUM LAURYL SULFATE?

ARE YOUR PRODUCTS GLUTEN FREE?

ARE YOUR PRODUCTS VEGAN?

ARE YOUR PRODUCTS FREE OF SULFATES AND WHY?

ARE YOUR PRODUCTS FREE OF PARABENS AND WHY?

ARE YOUR PRODUCTS FREE OF PHTHALATES AND WHY?

ARE YOUR PRODUCTS COLOR SAFE?

ARE YOUR PRODUCTS FREE OF SILICONES AND WHY?

WHAT IS THE SHELF LIFE OF YOUR PRODUCTS?

ARE YOUR PRODUCTS GMO-FREE?

ARE YOUR PRODUCTS TESTED ON ANIMALS?

IS THIS SAFE FOR COLOR TREATED HAIR?

IS THIS SAFE TO USE DURING PREGNANCY?

IS THIS SAFE TO USE FOR BABIES AND CHILDREN?

IS THIS PRODUCT TOO HARSH FOR SENSITIVE SKIN/SCALP?

I HAVE FINE HAIR, WILL THIS PRODUCT WEIGH IT DOWN?

WHAT PRODUCT DO YOU RECOMMEND FOR THICK, CURLY HAIR?

WAS THE SHINE COLLECTION DISCONTINUED?

I HAVE ALLERGIES, CAN I USE THIS PRODUCT?

IS THIS PRODUCT PH BALANCED?

MY BOTTLE LOOKS LIKE IT’S MISSING SOME PRODUCT, BUT THERE’S NO SPILLAGE IN THE SHIPPING BOX!

WAS THE TEXTURE COLLECTION DISCONTINUED?

CAN I MIX THE PRODUCTS FROM DIFFERENT COLLECTIONS?

DISCONTINUED ITEMS

PRODUCT QUESTIONS

WHAT FORMS OF PAYMENTS DO YOU ACCEPT?

WHAT ABOUT VOLUME OR WHOLESALE ORDERS?

CAN I RETURN OR EXCHANGE MY PRODUCTS?

HOW MANY TIMES CAN I SUBMIT A PRODUCT REVIEW FOR A DISCOUNT?

WHY ISN’T MY DISCOUNT CODE WORKING?

PURCHASING QUESTIONS

WHAT IS YOUR ESTIMATED DELIVERY TIME?

WHAT IF I NEED TO EDIT OR UPDATE MY SHIPPING ADDRESS?

HOW DO I GET TRACKING NUMBER?

DO YOU SHIP INTERNATIONALLY?

MY ORDER WAS MARKED AS DELIVERED, BUT IT’S NOT HERE

WHY ISN’T FREE SHIPPING WORKING?

WHAT IS YOUR RETURN POLICY?

SHIPPING & RETURNS

WHERE ARE THE PRODUCTS MADE?

WHERE IS YOUR COMPANY LOCATED?

DO YOU HAVE A PHYSICAL STORE?

IS ORDERING ONLINE SECURE?

WHAT IS THE BEST WAY OF CONTACT FOR CUSTOMER SUPPORT?

MISCELLANEOUS

All articles

Categories

PRODUCT QUESTIONS

PURCHASING QUESTIONS

SHIPPING & RETURNS

MISCELLANEOUS