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PURCHASING QUESTIONS

HOW DO I OPEN MY SHAMPOO BOTTLE?

ARE YOUR PRODUCTS ORGANIC?

DO YOUR PRODUCTS CONTAIN PARABENS OR SODIUM LAURYL SULFATE?

ARE YOUR PRODUCTS GLUTEN FREE?

ARE YOUR PRODUCTS VEGAN?

ARE YOUR PRODUCTS VEGETARIAN?

ARE YOUR PRODUCTS FREE OF SULFATES AND WHY?

ARE YOUR PRODUCTS FREE OF PARABENS AND WHY?

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ARE YOUR PRODUCTS COLOR SAFE?

ARE YOUR PRODUCTS FREE OF SILICONES AND WHY?

WHAT IS THE SHELF LIFE OF YOUR PRODUCTS?

ARE YOUR PRODUCTS GMO-FREE?

ARE YOUR PRODUCTS TESTED ON ANIMALS?

IS THIS SAFE FOR COLOR TREATED HAIR?

IS THIS SAFE TO USE DURING PREGNANCY?

IS THIS SAFE TO USE FOR BABIES AND CHILDREN?

IS THIS PRODUCT TOO HARSH FOR SENSITIVE SKIN/SCALP?

I HAVE FINE HAIR, WILL THIS PRODUCT WEIGH IT DOWN?

WHAT PRODUCT DO YOU RECOMMEND FOR THICK, CURLY HAIR?

IS THIS PRODUCT PH BALANCED?

I HAVE ALLERGIES, CAN I USE THIS PRODUCT?

MY BOTTLE LOOKS LIKE IT’S MISSING SOME PRODUCT, BUT THERE’S NO SPILLAGE IN THE SHIPPING BOX!

PRODUCT QUESTIONS

WHAT FORMS OF PAYMENTS DO YOU ACCEPT?

CAN I RETURN OR EXCHANGE MY PRODUCTS?

HOW MANY TIMES CAN I SUBMIT A PRODUCT REVIEW FOR A DISCOUNT?

WHY ISN’T MY DISCOUNT CODE WORKING?

WHAT IS YOUR ESTIMATED DELIVERY TIME?

WHAT IF I NEED TO EDIT OR UPDATE MY SHIPPING ADDRESS?

HOW DO I GET TRACKING #?

DO YOU SHIP INTERNATIONALLY?

MY ORDER WAS MARKED AS DELIVERED, BUT IT’S NOT HERE!

WHY ISN’T FREE SHIPPING WORKING?

SHIPPING & RETURNS

WHERE IS PRODUCT MADE?

WHERE IS YOUR COMPANY LOCATED?

DO YOU HAVE A PHYSICAL STORE?

IS ORDERING ONLINE SECURE?

WHAT IS THE BEST WAY OF CONTACT FOR CUSTOMER SUPPORT?

MISCELLANEOUS

WHAT IS YOUR RETURN POLICY?

WHAT ABOUT VOLUME OR WHOLESALE ORDERS?Updated 4 months ago